At TS Energy, we value our customers highly - so please let us know what we can do to help. If you are unhappy with our service, then we want to do everything we can to put things right.
Your opinion matters to us - that’s why we’re always looking for ways to improve our service. Our team is dedicated when it comes to providing full transparency and excellent solutions to your problems.
At TS Energy, we value our customers highly - so please let us know what we can do to help. If you are unhappy with our service, then we want to do everything we can to put things right.
Your opinion matters to us - that’s why we’re always looking for ways to improve our service. Our team is dedicated when it comes to providing full transparency and excellent solutions to your problems.
We want to resolve any issues as best we can! That’s why we need a little information from you, so we can ensure that things are put right and that it doesn’t happen again.
Please follow our steps if you are unsatisfied with our service.
Give us a call on 0161 470 6003 to let us know what the issue is. Once we have all of the information on the matter, we will go above and beyond to find the perfect solution to your problem.
We want to resolve any issues as best we can! That’s why we need a little information from you, so we can ensure that things are put right, and that it doesn’t happen again.
Please follow our steps if you are unsatisfied with our service.
Give us a call on 0161 470 6003 to let us know what the issue is. Once we have all of the information on the matter, we will go above and beyond to find the perfect solution to your problem.
If we are unable to find a suitable solution, or we feel it is subject to further investigation; we will respond in the following manner within a 1 - 5 (working) day period of your initial contact:
If we are unable to find a suitable solution, or we feel it is subject to further investigation; we will respond in the following manner within a 1 - 5 (working) day period of your initial contact:
A member of our team will contact you about your issue. We will try to resolve the matter with immediate professionalism, based on the initial details of your complaint.
We may need further information about your complaint, or from your supplier to proceed accordingly. Please allow an additional 1 - 5 (working) day period to give yourself and your supplier the appropriate amount of time to provide the missing details.
In the event of stages 1-2 being unsuccessful, we will launch an official in-house investigation with our head of complaints - who will then conduct further research and contact in order to find a suitable solution to your complaint. Further investigation may require an additional 14 (working) day period, in order for our complaints manager to gather all of the appropriate information and research to come to a solution. They will then contact you with the given contact details from your initial complaint.
A member of our team will contact you about your issue. We will try to resolve the matter with immediate professionalism, based on the initial details of your complaint.
We may need further information about your complaint, or from your supplier to proceed accordingly. Please allow an additional 1 - 5 (working) day period to give yourself and your supplier the appropriate amount of time to provide the missing details.
In the event of stages 1-2 being unsuccessful, we will launch an official in-house investigation with our head of complaints - who will then conduct further research and contact in order to find a suitable solution to your complaint. Further investigation may require an additional 14 (working) day period, in order for our complaints manager to gather all of the appropriate information and research to come to a solution. They will then contact you with the given contact details from your initial complaint.
We will always try our best to resolve your issues. Our team of energy experts will go above and beyond to ensure the matter is handled as professionally, and as timely as possible.
However, If you are still unhappy with our response, you can reach out to Ombudsman on your own accord.
Ombudsman are an independent team who are able to search for further solutions to your complaint.
How they can help:
Please be aware that there is a limited time period, when it comes to taking your complaint further with Ombudsman. You must reach out to them within 12 months of your supplier informing you of their final decision.
Additional help:
Please seek advice from the Citizens Advice consumer helpline if you need help making your complaint to Ombudsman.
We will always try our best to resolve your issues. Our team of energy experts will go above and beyond to ensure the matter is handled as professionally, and as timely as possible.
However, If you are still unhappy with our response, you can reach out to Ombudsman on your own accord.
Ombudsman are an independent team who are able to search for further solutions to your complaint.
How they can help:
Please be aware that there is a limited time period, when it comes to taking your complaint further with Ombudsman. You must reach out to them within 12 months of your supplier informing you of their final decision.
Additional help:
Please seek advice from the Citizens Advice consumer helpline if you need help making your complaint to Ombudsman.
